Who should I contact if I wish to make a complaint?

If you are unhappy with any aspects of your treatment or care provided by Pharmaxo Healthcare, then please contact us immediately.

It is only by understanding the issues you may have that we can work with you to address them.

📱 Phone

Call us on 01225 302 188.

📧 Email

Email us

🖊️ Or write to us on:

Pharmaxo Healthcare Quality and Governance Team
1 Corsham Science Park
Park Lane, Corsham
SN13 9FU

I’ve submitted a complaint, what happens next?

Your complaint will be logged and investigated in line with our complaints procedure.

Following receipt of a complaint, you will be notified within 2 business days of the unique incident number and following investigation, we will follow up with you as agreed within 30 working days.

If you are still unhappy, please escalate your concerns in writing to the Pharmaxo Healthcare Superintendent Pharmacist for further investigation.

Please explain why you are unhappy with the resolution to support us in resolving your concerns fully.

Should you still be dissatisfied with the outcome of the investigation, you can raise your concerns with the following organisations:

CQC Pharmaxo Healthcare

Call the Care Quality Commission (CQC) directly on 03000 616 161 or email enquiries@cqc.org.uk

Care Inspectorate

In Scotland, contact the Care Inspectorate on 0345 600 9527 or email enquiries@careinspectorate.com

Further support

These organisations can provide advice and support in relation to care and patient safety issues.

For NHS patient, visit the following websites:

www.ombudsman.org.uk (England and Wales)

www.spso.org.uk (Scotland)

For privately funded services, information on the final stage of the complaints process is managed by ISCAS (Independent Sector Complaints Adjudication Service).