Welcome

This is a step by step guide to using the Pharmaxo Healthcare Self Serve portal.

If you have any questions please read our FAQs or if you’d like to speak to someone, please contact us.

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Welcome Page

To start the process, you will need to have received a ‘service link’ via text message.

Once received, the next step is to click on the link included in the message.

Once the link is clicked, this will open a new window on your mobile phone. You will then be presented with the following welcome page which can be seen below.

To initiate the delivery booking process, click on the ‘Start’ button.

Confirming Current Stock Levels

At this stage we’ll ask you to confirm your current stock levels.

One of the following Units of Measure will be presented to you.

  • Devices
  • Syringes
  • Tablets
  • Capsules
  • Vials
  • Tubes
  • Bottles
  • Days
  • Weeks

Please enter your current stock level next to the Unit of Measure displayed on the screen, and then click on the ‘Continue’ button to proceed.

Selecting Ancillaries (If Applicable)

At this stage, you’ll be asked to confirm the ancillaries you require as part of your delivery.

Once you’ve selected the required ancillaries, click ‘Continue’.

If you don’t require any ancillaries, you can select ‘Request no ancillaries’ as this list is pre-approved by your hospital.

Specifying a Delivery Address

To confirm your preferred delivery address, you will be presented with an address description that Pharmaxo Healthcare already has stored against your Patient Record.

For example, if your delivery address is your home address, you may see ‘HOME’ displayed.

If multiple delivery addresses are stored against your Patient Record, each address description will be presented for you to select. This could be Home, Work, Office etc.

Once confirmed, please click the ‘Continue’ button.

Accepting a Delivery Date

Once you’ve selected a preferred delivery address, you’ll be asked to confirm the delivery date.

Please select either ‘Yes’ or ‘No’ then click on the ‘Continue’ button.

Delivery Confirmation Text

Once you’ve selected a preferred delivery date, you’ll be asked whether you would like to receive a delivery confirmation via text message?

Please select either ‘Yes’ or ‘No’ then click on the ‘Continue’ button.

Delivery Booking Summary

The summary displayed outlines all the options you have selected through the Self-Service booking process. If the summary is correct, please click on the ‘Book Delivery’ button to complete your order.

If you wish to change, check, or correct any details, please click on ‘Go Back’ located in the top left-hand corner of your screen.

Delivery Booking Confirmation

The booking confirmation screen is the final step, confirming that your request has been placed with Pharmaxo Healthcare.

You may now close the window as the process is now complete.

How to Decline a Delivery Date

Declining a Delivery Date

You can decline a proposed delivery date by selecting ‘No’.

Select an Alternative Delivery Date

You’ll then be presented with a list of alternative delivery dates to choose from.

Choose a suitable new date, and click ‘Continue’.

New Delivery Date

The booking confirmation screen is the final step, confirming that your request has been placed with Pharmaxo Healthcare.

You may now close the window as the process is now complete.

A More Specific Time Option

Alternatively, you can request a more specific time slot on day of delivery.

Once a specific time slot has been specified, click ‘Continue’ to proceed onto the next step of the delivery booking process.

Delivery Booking Confirmation

The booking confirmation screen is the final step, confirming that your request has been placed with Pharmaxo Healthcare.

You may now close the window as the process is now complete.

Request a Call Back

If you require assistance or are unsure of what to do, you can request a call back by clicking on the Question mark icon.

From there you will be able to request a call back from a member of the Pharmaxo Healthcare Patient Support team.

FAQs

The Self-Serve platform is designed to enable you to schedule your medication delivery with ease. With just a few taps, you can set up your next delivery via a straightforward URL link sent to your mobile device. The self-serve portal empowers you with enhanced control and flexibility regarding your medication delivery, minimising the necessity of phone calls and simplifying your experience.

Approximately 10 days before your scheduled delivery, you’ll receive a text message with a URL link to our self-service portal. By clicking on the link, you will be guided through a series of straightforward screens that gather details about your medication delivery. Completing this process takes just a few minutes.

No need to worry! If you miss a text, we’ll send you a reminder message with the same link each day for three consecutive days. The link remains active for the full three-day period, giving you multiple opportunities to respond. If we don’t hear from you after the third message, we’ll follow up with a letter to let you know we’ve been trying to reach you and explain the next steps.

If you encounter a ‘Not Found’ message when clicking the link, it means the link has expired. For your security, each message includes a unique link that remains active for three days. You’ll receive the same link once a day for three consecutive days. If there’s no response after the third message, we’ll follow up with a letter to let you know and explain the next steps. For any concerns, please contact Patient Services on 01225 302188.

Should you change your phone number, or any other personal details, contact us on 01225 302188 and speak to one of our Patient Service Advisors who will be happy to help.

If you need to change the delivery date after confirming a booking, please note that this cannot be amended through the portal. Instead, contact Patient Services on 01225 302188 directly. They will assist you in modifying the delivery date over the phone and confirm the new arrangement with you.

If you encounter any issues while using the portal, please contact Patient Services on 01225 302188. You will also find a (?) icon in the top-right corner of each page of the portal for your convenience. Simply click on this icon to request a callback at any time, and a member of Patient Services will be in touch with you.

 

If the provided delivery date is not suitable, simply select ‘No’ followed by ‘Continue’ to view several alternative options. Should none of these options be convenient, please contact Patient Services on 01225 302188 for further assistance.

The link to our delivery portal is valid for only 24 hours. After this period, it becomes inactive to ensure your security. A new link will be sent to you 10-days prior to your anticipated delivery date, allowing you to schedule your delivery at that time. Please note that access to the self-serve portal is not on-demand, you will receive an invitation to use it, via text message, and schedule your delivery. If you haven’t received a new link and believe your medication delivery is due, please contact our patient services team for assistance on 01225 302188.

Once you click on ‘Book Delivery’, your delivery is confirmed, and the date will be clearly displayed in a green box on the confirmation screen. This message serves as your confirmation that the booking has been successfully placed. Please note that you will not receive further confirmation, so be sure to make a note of this date.

We highly value your privacy and have ensured that your personal information remains secure. Our portal is designed not to exchange or disclose any personal details, including references to medication. Rest assured that the self-serve system operates without using any of your personal information.

We welcome your feedback and comments as they are crucial for improving our service. Please share your thoughts by clicking on the following link and completing our short survey here.